PEGA

Pegasystems Inc. provides enterprise software solutions that enable organizations to automate complex business processes and improve customer engagement. Headquartered in Cambridge, Massachusetts, the company was founded in 1983 and employs approximately 6,500 people globally. PEGA's flagship platform combines customer relationship management (CRM), business process management (BPM), and artificial intelligence capabilities to help clients in financial services, healthcare, insurance, telecommunications, and government sectors streamline operations and enhance customer experiences. The company's cloud-based Pega Infinity platform delivers low-code application development tools, intelligent automation, and decisioning capabilities that allow organizations to build and deploy enterprise applications rapidly. PEGA serves more than 1,300 clients worldwide, including many Fortune 500 companies, and generates annual revenue exceeding $1 billion. The company has strategically focused on expanding its cloud subscription model, transitioning from perpetual licenses to recurring revenue streams. Recent initiatives include significant investments in artificial intelligence and machine learning capabilities, particularly generative AI features integrated into its platform. PEGA competes with major enterprise software providers including Salesforce, ServiceNow, and Appian in the customer engagement and digital process automation markets. The company maintains a global presence with offices across North America, Europe, and Asia-Pacific, supporting clients through direct sales and a network of implementation partners.