EGAN

eGain Corp. is a software company that provides cloud-based customer engagement solutions for contact centers and customer service operations. The company's platform includes knowledge management, artificial intelligence, analytics, and omnichannel routing capabilities to help enterprises improve customer service efficiency. eGain serves clients across industries including financial services, healthcare, telecommunications, and retail. The company has transitioned from a licensed software model to a cloud-based subscription model to provide more predictable recurring revenue. eGain competes in the crowded customer experience management software market against both established enterprise vendors and specialized startups.