Chewy, Inc.
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About
Chewy, Inc. is a leading online retailer of pet food, treats, supplies, and prescription medications, serving pet parents throughout the United States. The company operates an e-commerce platform offering over 100,000 products from 3,000+ brands including premium and private label offerings. Chewy provides convenient home delivery, autoship subscription programs, compounding pharmacy services, telehealth veterinary consultations through Connect with a Vet, and personalized customer service. The company has built customer loyalty through exceptional service, fast shipping, and emotional connections with pet parents. Founded in 2011 by Ryan Cohen and Sumit Singh and headquartered in Dania Beach, Florida, Chewy went public in 2019 after being acquired by PetSmart in 2017. The company benefits from pet industry growth, increasing pet humanization trends, subscription revenue models, and high customer lifetime value. Chewy has achieved significant scale with tens of millions of active customers generating billions in revenue. The company faces competition from Amazon, Walmart, Petco, and specialty pet retailers, along with challenges achieving consistent profitability amid fulfillment costs and price competition. Chewy continues to invest in healthcare services, technology, and customer experience.